Account and Service

How do I set up an account?
What are the fees associated with an InterConferencing account?
How do I set up an Audio Conference?
How do I set up a Web Conference?
How do I record a conference?
How do I connect to an Operator for help?
How do I set up an Operator Attended conference?
A participant is unable to dial in to my conference. Can I dial-out to them?
How do I connect International Participants to my conference call?

Billing and Statements

Which credit cards are accepted by InterConferencing?
When does my credit card get charged for services?
Will I be able to see details of my conference?
Do I receive an invoice or statement from InterConferencing?
Can I be direct billed?

How do I set up an account?

You may set up an account by calling InterConferencing's Sales Team at 802-868-3001, or by using the sign up option on this site.

You may also set up additional conference users (Moderators) under your existing account. Please contact your Account Manager to configure your account this way.

What are the fees associated with an InterConferencing account?

There are no sign up fees, no monthly fees, and no minimums to pay! InterConferencing will only charge you for your usage per minute. A valid credit card must be given at sign up, but will not be charged until you use the service.

How do I set up an Audio Conference?

There is no need to reserve a time with us for your conference. You simply need to distribute the Dial-In access number and the Participant PIN that were assigned to you at sign up to all your callers and indicate the time you would like them to dial in. At the designated time:

Moderator:

	Dial in using the toll or toll-free number provided to you at signup
	Enter the Moderator PIN code provided to you at signup

Participants:

	Dial in using the toll or toll-free number provided to you by your conference moderator.
	Enter the Participant PIN code provided to you by your conference moderator. (If music is heard remain on the line, you are holding for the Moderator to log in).

How do I set up a Web Conference?

There is no need to reserve a time with us for your conference. You simply need to distribute the Log In URL and the Participant PIN that were assigned to you at sign up to all your Participants, and indicate the time you would like them to log on. At the designated time:

Moderator:

	Go to the Log In URL provided to you at sign up or by your account manager.
	Enter the Moderator and Participant PIN Codes provided to you at signup in the appropriate fields. Click submit/enter.
	If application sharing is required, please click the link to obtain the small download that is necessary to use the application sharing option.
	A new window will open, giving you your conference details. It also provides a " Send Email Report" option. Enter your email address to receive the Conference Report following the conference. Click start to begin the conference.

Participant:

	Go to the Log In URL provided to you by your conference Moderator.
	Enter the Participant PIN Code provided to you by your conference Moderator in the appropriate field. Click submit/enter.

OR

If you have received a conference invitation by email, simply click on the hyperlink in the email. It will connect you directly into the conference, no need to log in!

How do I record a conference?

You are able to record your conferences with your InterConferencing Audio service.

After you have logged in with the Moderator PIN Code, you may press *2 to access the recording menu.  The system will then ask you to choose a filename.  This is entirely your choice (1-8 digits).  The system will repeat the filename back to you when it has been accepted.  The system will then prompt you to press 1 to begin recording (please press 1 right away, as there is a time delay). 

There is no charge to record your conference. After you have recorded a conference it will remain in our system for 30 days.  You would need to contact us within that 30-day period to make arrangements for the playback.

How do I connect to an Operator for help?

To reach a live operator 24/7

From the conference (you are logged in to the service with you PIN Code), press *0.

How do I set up an Operator Attended conference?

For an additional fee, you may choose to have an operator assist on the conference. A reservation is required in advance. We will need to know the time and date of your conference as well as the number of lines required and the desired options. Please contact your account manager for more information about the options available or to set up an attended call. You will be given new dial in phone numbers, and passwords for both Speakers and Participants.  These passwords will need to be given to the operator verbally after dialing in. 

A participant is unable to dial in to my conference. Can I dial-out to them?

Yes, absolutely! You may dial-out from a conference to both International and Domestic locations. Please contact your account manager to authorize use of this option on your account. Once the authorization is in place, the Moderator simply presses *1 from the conference, and provides the operator who answers with the party's name and phone number. The operator will call the participant, and connect them into the call.

We will need the date of your conference as well as the location to be called (country). This feature is available at an increased rate: the standard rate per minute plus long distance charges to the location called. Please contact your account manager for current long distance rates.

How do I connect International Participants to my conference call?

The callers would call in on the Toll-Access number. They would pay their own long distance to dial into this number, and the account would be billed at your conference rate/minute.

Which credit cards are accepted by InterConferencing?

An InterConferencing account may be set up using VISA, MC, or AMEX.

When does my credit card get charged for services?

InterConferencing will charge your credit card on file twice monthly, provided there is usage in the account. Please contact your account manager if you need to change the credit card on file.

Following the end of my call, will I be able to see details of my conference?

Unfortunately at the moment we do not yet have a Customer Administration page on our site.
The conference details will be available to you on your statements.

Do I receive an invoice or statement from InterConferencing?

Yes, you will receive a statement twice monthly, when we charge your credit card for usage. The statement will provide you with the cost breakdown per call, the total minutes charged, the number of minutes per Participant, as well as each Participants' origin phone number.

Can I be direct billed?

Unfortunately at the moment we only accept credit cards for payment on accounts.